Courses
Handling Casework
12 Mar 2012, London
For alternative dates and locations please see left navigation.
This course is the essential foundation for developing your approach to handling casework in a professional and effective way.
| Audience type | Union professionals |
| Start date | 12 Mar 2012 |
| Duration | 12 - 14 March 2012 (3 days) 9.30am to 4.30pm |
| Location (region) | Congress House, London (Southern and Eastern Region) |
| Status | Available |
Handling casework for members is a key union function. This course is the essential foundation for developing your approach to handling casework in a professional and effective way.
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| Who is this for |
The course is for all union officers and staff with a responsibility for handling cases referred by members. The course is particularly suitable for recently appointed officers and casework administrators and support staff.
Some knowledge of contracts of employment would be helpful but not essential. Previous training in handling members' problems would also be an advantage
The course is not suitable for union representatives covering a single workplace.
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| Knowledge |
The course covers essential knowledge in these areas:
* using grievance and discipline procedures
* dispute resolution
* exploiting ACAS codes
* individual employment rights
* tribunal procedures, forms and time limits
* managing stress
* discrimination and harassment issues
* effective teamwork and delegation for casework
* filing systems and information technology
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| Skills |
You will develop these skills on the course:
* improving interviewing skills
* a systematic approach to handling casework
* making information technology work for you
* developing the union team
* effective meetings with management
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| Fees |
13
These courses are free to union officers and staff.
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| More information |
tucedse@tuc.org.uk
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Course provider and venue
| Provider |
Unionlearn - Southern & Eastern Region TUC
Telephone 020 7467 1237
Email tucedse@tuc.org.uk
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| Venue |
Congress House Great Russell Street
London
WC1B 3LS
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Related information on the unionlearn website
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