unionlearn - Top Tips – Ensuring quality information, advice and guidance



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	Learning and organising
	Union learning reps\|Negotiating learning agreements\|Supporting Learners (IAG)\|Working with providers\|Skills for Life\|Union Learning Fund\|Learning centres\|Learning and organising\|Guidance Case studies Resources for reps WinWin Campaign Learning & skills initiatives\|Information Communication Technology\|Equality and diversity\| Add a comment to General Chat discussion. Add a comment to Union Learning Reps discussion. See all discussion topics. Find related Learning and organising training courses. See all courses. Moving on Up: Developing the London Workforce London Union Learning Reps network meeting 26th September 2008 10.00am to 2.30pm Congress House Subject Search term Advanced search We can alert you by email about anything new in your chosen subjects. Register your interests now.	Top Tips - Ensuring quality information, advice and guidance Identify best methods to offer IAG* to suit member's e.g. face-to-face, written, electronic, taster sessions. Ensure IAG is stated as part of the union service in all publicity e.g. confidential, data protected, friendly approach, professional staff, response within 24 hours, complaints procedure. Keep records of IAG given and ensure security and confidentiality. Include questions about the IAG received on interview forms, course reviews and other organisational evaluations. Conduct regular telephone sampling, reviews and feedback opportunities to check the quality of IAG. Prepare regular statistics from sampling and questionnaires and feed these back to members, the union and management. Obtain quotes from people who experience your IAG and make changes to improve it i.e. 'This is what you said and this is what we did'. Also look at : Top Tips – Learning and organising getting started Top Tips – Working with other reps Briefing document (200 words) issued 1 May 2007 top of page Email this page to a colleague Organising for Learning - Building union organisation through learning [Case study pack] 4 July 2008 Variety is the Spice of Life - long learning 22 May 2008 Unionlearn East Midlands Migrant Workers Learning Project 28 March 2008
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Top Tips ­­- Ensuring quality information, advice and guidance

Top Tips - Ensuring quality information, advice and guidance