Digital Impact of the Welfare Reform Act Event

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Event: Digital Impact of the Welfare Reform Act

Date and Time: 26th March 2013, 10.00am – 15.00pm (tbc)

Venue: Grainger Suite, Life Centre, Times Square, Newcastle upon Tyne, NE1 4EP 


The Welfare Reform Act means the introduction of a 'Universal Credit' to replace a range of existing means-tested benefits and tax credits for people of working age, starting from April 2013.  Many of these services will now have to be accessed online.


Unionlearn and the Northern TUC acknowledge that, in principle, it makes good economic and administrative sense to encourage Government transactions to be done online. However, whilst many people are able to do that, 23 million people do not have the skills to access online services.


It is the very people most likely to need social security services who will be those least likely to have access to the internet and/or the skills to use it: those on low incomes, the elderly and disabled, those with poor literacy and numeracy skills and those for whom English is a second language are among the least likely to use the internet.


Unionlearn with the Northern TUC aims to bring together Trade Union Learning Representatives, Community Learning Champions, Learning Advocates and any other interested parties to share good practice and ideas of how we can collectively support people in work and in communities to gain the necessary skills and support required to access the services.


Amongst our speakers will be representatives from the Department of Work and Pensions and the Citizens Advice Bureau.


If you would like to attend, please email Helen Parry for a registration form:

Deadline for registrations is Tuesday 19th March 2013.