Digital Inclusion

In 2019, 7.5% of adults had never used the internet (Source: Office for National Statistics) missing out on the benefits of being online that many of us take for granted - connecting with people, shopping, managing services online and saving money, using online learning and finding information you need. The Lloyds Bank UK Consumer Digital Index 2020 estimates 16% (9 million people) are unable to use the internet or their devices without support.

Many others would like to improve their knowledge and confidence or make more of the internet and other digital opportunities, whether for work, career or personal reasons.

The common causes of digital exclusion are

  • skills and the confidence to use them
  • access to infrastructure, fast broadband and local amenities
  • cost including devices, broadband subscription or monthly fees for mobile data
  • motivation and the personal aspiration that makes gaining digital skills relevant and important.

Trade unions and their union learning representatives play a key role in:

  • giving opportunities for people to develop their skills and confidence
  • inspiring and motivating people
  • helping to overcome barriers

unionlearn resources for ULRs

Alongside the learning options on our digital skills page there is:

  • Working to Close the digital divide 
    A guide for union reps on supporting digital skills available online as a printable pdf and as an interactive pdf
    The interactive pdf has quick links to click and move around different sections of the guide and open up other websites for resources and information.
    It also includes an editable checklist template reps can use with colleagues and members to ask about their digital skills and confidence.
    Printed copies of the guide can be ordered by emailing [email protected]
  • The union learning Climbing Frame has a learner management section ULRs can use with their colleagues to produce action plans and chart progress as well as the comprehensive section on Digital skills with information on bitesize and free learning available, courses, qualifications, the union role and working with providers and employers. There are links to many resources, apps and websites for support and information on digital skills.