Air travel assistants


Average Annual Pay

Annual Survey of Hours and Earning 2018


Average Weekly Hours

Annual Survey of Hours and Earning 2018


Unemployment Rate

Labour Force Survey 2018

Future employment projections (Working Futures UK)


Air travel assistants issue travel tickets and boarding passes, examine other documentation, provide information and assistance at airport terminals and look after the welfare, comfort and safety of passengers travelling in aircraft.


Entrants usually possess GCSEs/S grades. Fluency in a foreign language may also be required in some posts. Training typically lasts between 3 to 6 weeks followed by a 6 to 12 month probationary period of on-the-job training.

Typical tasks

  • receives passengers at airport terminal, examines tickets and other documentation, checks in luggage and distributes boarding passes;
  • checks emergency equipment, distributes reading material, blankets and other items, and ensures that the aircraft is ready for the receipt of passengers;
  • welcomes passengers on board the aircraft, guides them to their seats and assists with any hand luggage;
  • ensures that sufficient stocks of meals and beverages are on board the aircraft prior to take off and serves passengers during the flight;
  • sells duty-free goods during the flight;
  • makes announcements on behalf of the pilot, demonstrates the use of emergency equipment and checks that safety belts are fastened;
  • directs and instructs passengers in the event of an emergency, ensures safety procedures are followed.

Common job titles

Steward, air
Steward, officer's
Agent, service, passenger
Assistant, control, passenger (air transport)
Director, service, cabin
Agent, services, passenger
Director, services, cabin
Attendant, flight
Steward, flight
Purser, aircraft
Superintendent, station
Agent, service, customer, airline
Steward, ground
Steward, chief (airlines)
Hostess, air
Clerk, checking-in
Steward, airline
Agent, passenger
Steward, cabin (airlines)
Agent, handling, passenger
Agent, service, customer
Officer, in, check, passenger
Supervisor, in-flight
Assistant, information, airport
Agent, reservation, airline
Agent, service (airlines)
Agent, services, customer
Hostess, ground
Supervisor, services, flight
Purser (airlines)
Steward, aircraft
Manager, cabin (airlines)
Officer, services, cabin (airlines)
Manager, service, flight (airline)
Assistant, traffic, passenger (air transport)
Supervisor, services, passenger
Assistant, services, passenger
Assistant, service, passenger
Attendant, cabin
Crew, cabin
Manager, service, in-flight
Steward (airlines)

Education background

Destination of Leavers survey, supplied by the Higher Education Statistics.