Customer service managers and supervisors
Average Annual Pay
Annual Survey of Hours and Earning 2017
Average Weekly Hours
Annual Survey of Hours and Earning 2015
Labour Force Survey 2018
Future employment projections (Working Futures UK)
Job holders in this unit group plan, organise and co-ordinate resources necessary for receiving and dealing with the responses, complaints or further requirements of purchasers and users of a product or service, and supervise customer service occupations.
QualificationsThere are no pre-set entry requirements. Candidates are recruited with a variety of academic qualifications and/or relevant experience. Specialist qualifications may be required for work within certain sectors.
- develops and implements policies and procedures to deal effectively with customer requirements and complaints;
- co-ordinates and controls the work of those within customer services departments;
- discusses customer responses with other managers with a view to improving the product or service provided;
- plans and co-ordinates the operations of help and advisory services to provide support for customers and users.
Common job titles
Destination of Leavers survey, supplied by the Higher Education Statistics.