Customer service occupations n.e.c.

£22,880

Average Annual Pay

Annual Survey of Hours and Earning 2017

39

Average Weekly Hours

Annual Survey of Hours and Earning 2015

5.39%

Unemployment Rate

Labour Force Survey 2018

Future employment projections (Working Futures UK)

Description

Job holders in this unit group perform a variety of customer service occupations not elsewhere classified in MINOR GROUP 721: Customer Service Occupations.

Qualifications

There are no formal academic entry requirements, although many employers expect candidates to possess GCSEs/S grades. Training is typically provided on-the-job, supplemented by specialist short courses.

Typical tasks

  • receives enquiries from potential and existing clients, discusses requirements, and recommends products or services;
  • discusses pricing processes with clients, agrees payment arrangements and handles customer accounts;
  • makes reservations, books tickets, organises insurance policies on behalf of customers;
  • follows up clients to ensure their satisfaction with a product or service and to gain renewal of customer service agreements;
  • addresses customer complaints and problems;
  • informs customers of special promotions and new product launches.

Common job titles

Father Christmas
Assistant, centre, service
Clerk, reservations
Assistant, relations, customer
Assistant, reservations (hotel)
Associate, care, customer
Clerk, query, sales
Officer, care, customer
Coordinator, service, customer
Officer, commercial (telecommunications)
Officer, services, customer
Administrator, service, customer
Guide, store
Officer, liaison, sales
Clerk, services, customer
Assistant, service, customer
Consultant, sales, after
Officer, liaison, customer
Assistant, liaison, customer
Adviser, service, customer
Executive, services, customer
Clerk, liaison, customer
Representative, relations, customer
Agent, services, customer
Executive, relations, customer
Assistant, services, customer
Clerk, service, customer
Adviser, relations, customer
Adviser, services, customer
Clerk, services, consumer
Specialist, service, customer
Adviser, customer
Clerk, consumer
Officer, complaints
Representative, service, customer
Consultant, service, customer
Officer, service, customer
Assistant, care, customer
Agent, reservations (hotel)
Adviser, consumer
Advocate, customer
Controller, consumer
Adviser, care, customer
Representative, services, customer
Consultant, care, customer
Handler, complaint
Reservationist (hotel)
Adviser, service
Officer, relations, customer
Ambassador, student
Coordinator, care, customer

Education background

Destination of Leavers survey, supplied by the Higher Education Statistics.