Customer service occupations n.e.c.

Customer service occupations n.e.c.
£24,960

Average Annual Pay

Annual Survey of Hours and Earning 2020

33

Average Weekly Hours

Annual Survey of Hours and Earning 2019

5.44%

Unemployment Rate

Labour Force Survey 2020

Future employment projections (Working Futures UK)

Description

Job holders in this unit group perform a variety of customer service occupations not elsewhere classified in MINOR GROUP 721: Customer Service Occupations.

Qualifications

There are no formal academic entry requirements, although many employers expect candidates to possess GCSEs/S grades. Training is typically provided on-the-job, supplemented by specialist short courses.

Typical tasks

  • receives enquiries from potential and existing clients, discusses requirements, and recommends products or services;
  • discusses pricing processes with clients, agrees payment arrangements and handles customer accounts;
  • makes reservations, books tickets, organises insurance policies on behalf of customers;
  • follows up clients to ensure their satisfaction with a product or service and to gain renewal of customer service agreements;
  • addresses customer complaints and problems;
  • informs customers of special promotions and new product launches.

Common job titles

Father Christmas
Assistant, centre, service
Clerk, reservations
Assistant, relations, customer
Assistant, reservations (hotel)
Associate, care, customer
Clerk, query, sales
Officer, care, customer
Coordinator, service, customer
Officer, commercial (telecommunications)
Officer, services, customer
Administrator, service, customer
Guide, store
Officer, liaison, sales
Clerk, services, customer
Assistant, service, customer
Consultant, sales, after
Officer, liaison, customer
Assistant, liaison, customer
Adviser, service, customer
Executive, services, customer
Clerk, liaison, customer
Representative, relations, customer
Agent, services, customer
Executive, relations, customer
Assistant, services, customer
Clerk, service, customer
Adviser, relations, customer
Adviser, services, customer
Clerk, services, consumer
Specialist, service, customer
Adviser, customer
Clerk, consumer
Officer, complaints
Representative, service, customer
Consultant, service, customer
Officer, service, customer
Assistant, care, customer
Agent, reservations (hotel)
Adviser, consumer
Advocate, customer
Controller, consumer
Adviser, care, customer
Representative, services, customer
Consultant, care, customer
Handler, complaint
Reservationist (hotel)
Adviser, service
Officer, relations, customer
Ambassador, student
Coordinator, care, customer

Education background

Destination of Leavers survey, supplied by the Higher Education Statistics.

Compare Customer service occupations n.e.c. with other careers

278/355
Ranked 278th out of 355 careers for highest average pay.

Compare average salaries

290/355
Ranked 290th out of 355 careers for the longest hours.

Compare average hours

61/355
Ranked 61st out of 355 careers for highest unemployment rate.

Compare average employment

Top industries: Customer service occupations n.e.c.

Working Futures UK

Employment type

Gender breakdown


£470

Female average weekly pay

Annual Survey of Hours and Earning 2020

£490

Male average weekly pay

Annual Survey of Hours and Earning 2020

307/350

Gender pay gap ranking

Annual Survey of Hours and Earning 2020


Compare the Gender Pay Gap for Customer service occupations n.e.c. with other careers.


Gender Pay Gap by Career

Average weekly pay by age and gender: Customer service occupations n.e.c.

Pay change between years

Hard-to-fill vacancies

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