IT operations technicians


Average Annual Pay

Annual Survey of Hours and Earning 2018


Average Weekly Hours

Annual Survey of Hours and Earning 2018


Unemployment Rate

Labour Force Survey 2018

Future employment projections (Working Futures UK)


IT operations technicians are responsible for the day-to-day running of IT systems and networks including the preparation of back-up systems, and for performing regular checks to ensure the smooth functioning of such systems.


Entry is possible with a variety of academic qualifications and/or relevant experience. Entrants typically possess GCSEs/S grades and A levels/H grades together with appropriate NVQ/SVQ (Levels 2, 3 or 4) or an equivalent vocational qualification. Some employers may demand a relevant degree. Training is provided off- and on-the-job supplemented by specialised courses. Postgraduate and professional qualifications and apprenticeships in some areas are available.

Typical tasks

  • administers, monitors and supports internal/external networks, servers, email, database and security systems;
  • configures and sets up new server systems;
  • schedules and performs system maintenance tasks, such as loading user applications, programs and data;
  • analyses systems and makes recommendations to improve performance;
  • identifies problems, agrees remedial action and undertakes emergency maintenance if required;
  • performs server backup and recovery operations and restarts systems following outages;
  • acts as a liaison between users, outside suppliers, and other technical teams.

Common job titles

Administrator, systems
Technician, software
Controller, computer
Technician, network
Administrator, internet
Controller, operations, computer
Analyst, content
Coordinator, systems
Technician, IS
Controller, network
Coordinator, project, IT
Coordinator, technology, information
Tester, games, computer
Leader, team, operations, computer
Administrator, database
Coordinator, computer
Technician, computer
Manager, configuration
Coordinator, systems, information
Technician, IT
Officer, network (computer services)
Technician, systems
Technician, ICT
Coordinator, intranet
Technician, systems, information
Executive, systems
Analyst, maintenance
Manager, database
Administrator, network
Specialist, IT
Coordinator, project, software
Manager, data, clinical
Officer, systems
Officer, support, web
Technician, computing
Assistant, IT
Coordinator, content
Leader, team, operations, network
Coordinator, project
Officer, system
Leader, team
Officer, systems, information
Controller, IT
Coordinator, IT
Administrator, IT
Controller, systems
Administrator, system
Officer, system, information
Manager, data
Controller, telecommunications
Coordinator, project, computer
Manager, base, data
Specialist, networking, data
Supervisor, web
Auditor, computer
Specialist, technology, information
Administrator, computer

Education background

Destination of Leavers survey, supplied by the Higher Education Statistics.