IT operations technicians
Average Annual Pay
Annual Survey of Hours and Earning 2017
Average Weekly Hours
Annual Survey of Hours and Earning 2015
Labour Force Survey 2018
Future employment projections (Working Futures UK)
IT operations technicians are responsible for the day-to-day running of IT systems and networks including the preparation of back-up systems, and for performing regular checks to ensure the smooth functioning of such systems.
QualificationsEntry is possible with a variety of academic qualifications and/or relevant experience. Entrants typically possess GCSEs/S grades and A levels/H grades together with appropriate NVQ/SVQ (Levels 2, 3 or 4) or an equivalent vocational qualification. Some employers may demand a relevant degree. Training is provided off- and on-the-job supplemented by specialised courses. Postgraduate and professional qualifications and apprenticeships in some areas are available.
- administers, monitors and supports internal/external networks, servers, email, database and security systems;
- configures and sets up new server systems;
- schedules and performs system maintenance tasks, such as loading user applications, programs and data;
- analyses systems and makes recommendations to improve performance;
- identifies problems, agrees remedial action and undertakes emergency maintenance if required;
- performs server backup and recovery operations and restarts systems following outages;
- acts as a liaison between users, outside suppliers, and other technical teams.
Common job titles
Destination of Leavers survey, supplied by the Higher Education Statistics.