£35,360
Average Annual Pay
Annual Survey of Hours and Earning 2020
33
Average Weekly Hours
Annual Survey of Hours and Earning 2019
4.44%
Unemployment Rate
Labour Force Survey 2020
Future employment projections (Working Futures UK)
Description
IT user support technicians are responsible for providing technical support, advice and guidance for internal/external users of IT systems and applications, either directly or by telephone, e-mail or other network interaction.
Qualifications
Entry is possible with a variety of academic qualifications and/or relevant experience. Entrants typically possess GCSEs/S grades and A levels/H grades together with appropriate NVQ/SVQ (Levels 2, 3 or 4) or an equivalent vocational qualification. Some employers may demand a relevant degree. Training is provided off- and on-the-job supplemented by specialised courses. Postgraduate and professional qualifications and apprenticeships in some areas are available.Typical tasks
- provides technical support to IT users;
- advises users on how to resolve hardware and software problems;
- installs and upgrades hardware, cables, operating systems and/or appropriate software;
- facilitates user access to systems;
- refers more complex or intractable problems to appropriate IT professionals;
- researches possible solutions in user guides, technical manuals and other documents;
- maintains a log of work in progress, calls received, actions taken and problems detected;
- reports on commonly occurring queries to detect underlying problems.
Common job titles
Technician, support
Worker, desk, help, computer
Executive, support
Genius (retail:
Analyst, helpdesk
Officer, computer
Engineer, support
Specialist, support
Operator, desk, help
Controller, services, data
Leader, team, desk, help
Technician, support, IT
Analyst, support, desktop
Leader, team, technology, information
Engineer, technical
Analyst, support, technical
Leader, team, IT
Administrator, helpdesk
Specialist, support, system
Consultant, support
Assistant, support, computer
Technician, support (computer services)
Supervisor, support, technical
Officer, support
Analyst, desk, service
Officer, support, helpline, IT
Analyst, support, systems
Analyst, support
Officer, support, systems
Operator, support, IT
Supervisor, technology, information
Supervisor, network
Adviser, technical
Officer, computing
Supervisor, desk, help
Supervisor, IT
Engineer, support, technical
Analyst, support, PC
Officer, support, system
Supervisor, helpdesk, IT
Technician, support, computer
Specialist, support, technical
Operator, helpline
Analyst, support, customer
Associate, services, client
Education background
Destination of Leavers survey, supplied by the Higher Education Statistics.
Compare IT user support technicians with other careers
140/355
Ranked 140th out of 355 careers for highest average pay.
278/355
Ranked 278th out of 355 careers for the longest hours.
84/355
Ranked 84th out of 355 careers for highest unemployment rate.
Top industries: IT user support technicians
Working Futures UK
Employment type
Gender breakdown
£640
Female average weekly pay
Annual Survey of Hours and Earning 2020
£690
Male average weekly pay
Annual Survey of Hours and Earning 2020
250/350
Gender pay gap ranking
Annual Survey of Hours and Earning 2020
Compare the Gender Pay Gap for IT user support technicians with other careers.
Average weekly pay by age and gender: IT user support technicians
Pay change between years
Hard-to-fill vacancies
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Contact info
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- 2 Queen Street,California, USA
- (+84) 04 123 456
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