Leisure and travel service occupations n.e.c.


Average Annual Pay

Annual Survey of Hours and Earning 2018


Average Weekly Hours

Annual Survey of Hours and Earning 2018


Unemployment Rate

Labour Force Survey 2018

Future employment projections (Working Futures UK)


Workers in this unit group perform a variety of leisure and travel service occupations not elsewhere classified in MINOR GROUP 621: Leisure and Travel Services.


There are no formal academic entry requirements. Spoken fluency in a foreign language is needed for some posts. NVQs/SVQs in travel services are available at Levels 2 and 3. Training is also received on-the-job.

Typical tasks

  • observes regulations concerning the carrying capacity of vehicles and controls the boarding of passengers accordingly;
  • receives passengers, checks tickets and guides them to their seats, makes announcements regarding travel arrangements and places of interest, and deals with passengers’ queries;
  • makes local arrangements at stopover points for food and accommodation;
  • responds to enquiries and complaints, books excursions and other entertainment and provides other assistance and advice to holidaymakers;
  • signals to driver when to stop and start bus, collects fares from passengers and issues tickets and changes destination indicators as necessary;
  • completes way-bill at scheduled points on route and balances cash taken with tickets issued;
  • receives passengers on ship, examines tickets and other documentation, directs them to their cabin and assists with any luggage;
  • makes announcements to passengers and deals with enquiries;
  • serves food and beverages to passengers.

Common job titles

Guard, bus
Attendant, travel
Manager, tour
Courier (tour operator)
Guide, tour
Steward, ship
Conductor, PSV
Guard (road passenger transport)
Attendant, bus, school
Boy, cabin (shipping)
Guide, coach
Assistant, centre, information, tourist
Officer, information, tourist
Caterer, amusement
Manager, cabin (ferry)
Officer, catering (shipping)
Leader, tour
Clerk, information, travel
Assistant, steward's
Steward, chief (shipping)
Chauffeur, punt
Assistant, theatre
Officer, passenger
Clerk, information, tourist
Assistant, information
Clerk, enquiry, travel
Assistant, information, tourist
Representative, holiday
Steward (shipping)
Steward, saloon (shipping)
Steward, cabin (shipping)
Guide, tourist
Director, tour
Conductor, bus
Representative (tour operator)
Representative, resort
Conductor (road transport)
Crew, cabin (shipping)
Assistant, information, travel

Education background

Destination of Leavers survey, supplied by the Higher Education Statistics.