Managers and directors in retail and wholesale


Average Annual Pay

Annual Survey of Hours and Earning 2018


Average Weekly Hours

Annual Survey of Hours and Earning 2018


Unemployment Rate

Labour Force Survey 2018

Future employment projections (Working Futures UK)


Retail and wholesale managers and directors plan, organise, direct and co-ordinate the operations of major retail and wholesale establishments in order to maximise business performance and meet financial goals.


Entry requirements vary from company to company. Entrants may possess GCSEs/S grades, A levels/H grades, GNVQs/GSVQs, a BTEC/SQA award, a degree or equivalent qualification. Entry is also possible through promotion after gaining sufficient experience. NVQs/SVQs in Retail Operations are available at Level 4.

Typical tasks

  • appoints staff, assigns tasks and monitors and reviews staff performance;
  • liaises with other staff to provide information about merchandise, special promotions etc. to customers;
  • ensures that adequate reserves of merchandise are held and that stock keeping is carried out efficiently;
  • ensures customer complaints and queries regarding sales and service are appropriately handled;
  • oversees the maintenance of financial and other records and controls security arrangements for the premises;
  • authorises payment for supplies received and decides on vending price, discount rates and credit terms;
  • examines quality of merchandise and ensures that effective use is made of advertising and display facilities.

Common job titles

Manager, branch (wholesale, retail trade)
Manager, wholesale
Manager, shop
Manager, operations, wholesale
Manager, circulation
Manager (wholesale trade)
Manager, room, show
Manager, shop (agriculture)
Manager, shop, butcher's
Manager, florist
Manager, station, service
Manager, dairy
Manager, production (wholesale, retail trade)
Manager (off-licence)
Manager, service (retail trade)
Manager (filling station)
Manager (builders' merchants)
Manager, room, sales
Manager, district (wholesale trade)
Manager, practice (opticians)
Manager, store (wholesale, retail trade)
Manager, butcher's
Manager, tailor's
Manager (retail trade)
Manager, site (retail trade)
Manager, sales, fleet
Manager (garden centre)
Director (wholesale trade)
Manager, district (retail trade)
Licensee (petrol station)
Manager (livestock dealing)
Manager, shift (wholesale, retail trade)
Manager, area (retail trade)
Manager, bookshop
Manager (fuel merchant)
Manager, stores (wholesale, retail trade)
Director (retail trade)
Director, retail
Manager (timber merchants)
Manager, operations (wholesale, retail trade)
Manager, order, mail
Manager (NAAFI: shop)
Manager, shop (retail, wholesale trade)
Manager, shop, farm
Manager (petrol station)
Manager, centre, garden
Director, franchise
Manager, fishmonger's
Manager, showroom
Manager, supermarket
Manager, shop, charity
Manager, technical (wholesale, retail trade)
Manager, sales (wholesale trade)
Manager, licence, off
Manager (steel stockholders)
Manager, shop (retail trade: pharmacists)
Manager (pawnbrokers)
Manager, sales (retail trade)
Manager, station, petrol
Manager, operations, retail
Manager, stall, book
Manager, club, clothing
Manager, trade
Manager (mail order establishment)
Manager, shop (horticulture)
Director, technical (wholesale, retail trade)
Manager, retail
Director, managing (wholesale, retail trade)
Manager, shop, fishmonger's

Education background

Destination of Leavers survey, supplied by the Higher Education Statistics.