Pensions and insurance clerks and assistants


Average Annual Pay

Annual Survey of Hours and Earning 2017


Average Weekly Hours

Annual Survey of Hours and Earning 2015


Unemployment Rate

Labour Force Survey 2018

Future employment projections (Working Futures UK)


Pensions and insurance clerks and assistants provide general clerical support to senior colleagues and perform specialist clerical tasks in relation to the administration of pensions and insurance policies.


There are no minimum academic requirements, although entrants usually possess GCSEs/S grades. Training is usually provided on-the-job. NVQs/ SVQs, apprenticeships and professional qualifications are available in some areas.

Typical tasks

  • answers queries from clients and assists in interpreting and completing information requested on forms;
  • checks forms completed by clients and contacts clients to obtain additional information or to clarify details;
  • makes arrangements for financial advisers to visit clients and potential customers;
  • transfers information from application forms and other documentation to computerised records;
  • receives notice of changes to personal circumstances and updates files;
  • issues application forms, policy documents, reminders, claims forms and other standard documentation;
  • performs general clerical duties to support senior staff.

Common job titles

Assistant, divisional (insurance)
Assistant, registration (insurance)
Assistant, claims
Worker, clerical (insurance)
Officer, admin (insurance)
Correspondent, claims
Assistant, clerical (insurance)
Technician, insurance
Clerk (assurance company)
Administrator, claim (insurance)
Technician, pensions
Assistant, insurance
Negotiator, pensions
Officer, superannuation
Technician, review, pensions
Assistant, admin (insurance)
Clerk, chief (insurance)
Technician, motor (insurance)
Processor, claims (insurance)
Clerk, administration (insurance)
Adviser, claims, personal
Officer, insurance
Clerk, office (insurance)
Assistant, pensions
Administrator, surrenders (insurance)
Clerk, office, insurance
Officer, clerical (insurance)
Clerk, estimating (insurance)
Official, insurance
Assistant, underwriting
Supervisor (insurance)
Assistant, administration (insurance)
Assistant, executive (insurance)
Handler, claims
Officer, executive (insurance)
Clerk (insurance)
Officer, administration (insurance)
Adviser, claim (insurance)
Clerk, assurance
Officer, administrative (insurance)
Clerk, pensions
Officer (insurance)
Assistant, administrative (insurance)
Assistant, underwriter's
Administrator, life (insurance)
Administrator (insurance)
Auditor (insurance)
Clerk, adjuster's, average
Clerk, claims (insurance)
Examiner, policy (insurance)
Technician (insurance)
Administrator, pensions
Adviser, insurance
Clerk, insurance
Administrator, insurance
Officer, pensions
Technician, claims
Superintendent, administrative (insurance)

Education background

Destination of Leavers survey, supplied by the Higher Education Statistics.