Receptionists

£19,760

Average Annual Pay

Annual Survey of Hours and Earning 2017

39

Average Weekly Hours

Annual Survey of Hours and Earning 2015

3.04%

Unemployment Rate

Labour Force Survey 2018

Future employment projections (Working Futures UK)

Description

Receptionists receive and direct telephone calls and visitors to commercial, government and other establishments.

Qualifications

There are no formal academic entry requirements, although many employers expect entrants to possess GCSEs/S grades. There are a variety of relevant vocational qualifications available. NVQs/SVQs in Administration are available at Level 2 that encompass various aspects of reception work. Professional qualifications are also available.

Typical tasks

  • receives callers and clients and directs them to the appropriate person or department;
  • records the details of enquiries and makes appointments and reservations;
  • answers, screens and forwards or otherwise deals with telephone enquiries;
  • supplies brochures, pamphlets and other information for clients;
  • records details of visitors, issues security passes and informs visitors of any actions to be taken in case of an emergency;
  • maintains reception area in good order.

Common job titles

Receptionist
Receptionist, hospital
Receptionist, medical
Manager, front of house (hotel)
Receptionist, school
Receptionist-clerk
Officer, reception
Receptionist, optical
Receptionist, veterinary
Receptionist, doctor's
Manager, reception
Receptionist-typist
Receptionist, legal
Receptionist, dental
Receptionist-telephonist
Adviser, service (garage)
Receptionist-administrator
Receptionist-bookkeeper
Supervisor, reception
Receptionist-secretary
Receptionist, hotel
Assistant, surgery (general medical service)

Education background

Destination of Leavers survey, supplied by the Higher Education Statistics.