Telephone salespersons

£22,360

Average Annual Pay

Annual Survey of Hours and Earning 2017

40

Average Weekly Hours

Annual Survey of Hours and Earning 2015

5.72%

Unemployment Rate

Labour Force Survey 2018

Future employment projections (Working Futures UK)

Description

Telephone salespersons obtain, receive, process and record telephone orders for goods and services.

Qualifications

Academic qualifications may be required. Training is typically received on-the-job, supplemented by short courses in practical skills. NVQs/SVQs in Selling are available at Levels 2 and 3.

Typical tasks

  • learns about the product(s)/service(s) to be sold;
  • telephones potential customers, explains purpose of call, discusses their requirements and advises on the goods/services being offered;
  • quotes prices, credit terms and delivery conditions and records details of orders agreed;
  • receives orders for goods/services by telephone and records relevant details;
  • arranges despatch of goods and services, information and/or brochures to customers;
  • maintains record of sales statistics, customers contacted and changes to customer details.

Common job titles

Representative, telesales
Operator, sales, telephone
Representative, tele-ad
Consultant, sales, tele
Clerk, sales, telephone
Clerk, order, telephone
Executive, sales
Adviser, telemarketing
Canvasser, tele-ad
Clerk, tele-ad
Assistant, telesales
Girl, tele-ad
Clerk, telesales
Telecanvasser
Telemarketer
Adviser, sales
Salesman, telephone
Representative, sales, telephone
Executive, sales, commercial
Operator, line, order
Operator, telesales
Adviser, sales, inbound
Assistant, sales, telephone
Operator, telemarketing
Operative, telesales
Executive, telesales
Executive, telemarketing
Assistant, telemarketing
Adviser, telesales
Assistant, marketing, telephone
Canvasser, telesales
Agent, sales, telephone
Executive, sales, telephone
Correspondent, sales
Telephonist, marketing
Agent, telesales
Agent, telemarketing
Telephonist, sales
Representative, telemarketing
Canvasser, telephone
Consultant, telesales

Education background

Destination of Leavers survey, supplied by the Higher Education Statistics.