Telephonists

£20,280

Average Annual Pay

Annual Survey of Hours and Earning 2017

39

Average Weekly Hours

Annual Survey of Hours and Earning 2015

5.39%

Unemployment Rate

Labour Force Survey 2018

Future employment projections (Working Futures UK)

Description

Telephonists receive and direct callers in commercial, industrial and other establishments, and operate telephone (public) and office (private) switchboards to advise on, and assist with, making telephone calls and to relay incoming, outgoing and internal calls.

Qualifications

Academic qualifications may not be required. On-the-job training is provided.

Typical tasks

  • receives callers and directs them to appropriate person or department;
  • operates switchboard to connect outgoing calls or to relay incoming or internal calls;
  • reports any faults on telephone operating system;
  • gives advice on dialling and other special features available;
  • provides directory information, dialling codes and details of charges;
  • alerts emergency services in cases of fire, crime or accident.

Common job titles

Operator
Telephonist
Operative, telephone
Telephonist-clerk
Operator, night (telephone service)
Handler, call (motoring organisation)
Operator, enquiry, directory
Attendant, board, switch
Telephonist, shorthand
Telephonist-receptionist
Telephonist-typist
Telephonist-secretary
Operator, switchboard
Attendant, telephone
Operator, telephone

Education background

Destination of Leavers survey, supplied by the Higher Education Statistics.