£21,840
Average Annual Pay
Annual Survey of Hours and Earning 2020
30
Average Weekly Hours
Annual Survey of Hours and Earning 2019
5.44%
Unemployment Rate
Labour Force Survey 2020
Future employment projections (Working Futures UK)
Description
Telephonists receive and direct callers in commercial, industrial and other establishments, and operate telephone (public) and office (private) switchboards to advise on, and assist with, making telephone calls and to relay incoming, outgoing and internal calls.
Qualifications
Academic qualifications may not be required. On-the-job training is provided.Typical tasks
- receives callers and directs them to appropriate person or department;
- operates switchboard to connect outgoing calls or to relay incoming or internal calls;
- reports any faults on telephone operating system;
- gives advice on dialling and other special features available;
- provides directory information, dialling codes and details of charges;
- alerts emergency services in cases of fire, crime or accident.
Common job titles
Operator
Telephonist
Operative, telephone
Telephonist-clerk
Operator, night (telephone service)
Handler, call (motoring organisation)
Operator, enquiry, directory
Attendant, board, switch
Telephonist, shorthand
Telephonist-receptionist
Telephonist-typist
Telephonist-secretary
Operator, switchboard
Attendant, telephone
Operator, telephone
Education background
Destination of Leavers survey, supplied by the Higher Education Statistics.
Compare Telephonists with other careers
318/355
Ranked 318th out of 355 careers for highest average pay.
325/355
Ranked 325th out of 355 careers for the longest hours.
63/355
Ranked 63rd out of 355 careers for highest unemployment rate.
Top industries: Telephonists
Working Futures UK
Employment type
Gender breakdown
£400
Female average weekly pay
Annual Survey of Hours and Earning 2020
£430
Male average weekly pay
Annual Survey of Hours and Earning 2020
259/350
Gender pay gap ranking
Annual Survey of Hours and Earning 2020
Compare the Gender Pay Gap for Telephonists with other careers.
Average weekly pay by age and gender: Telephonists
Pay change between years
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Contact info
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