This free course, Working in groups and teams, explores team working from start to finish. It looks at how successful teams are created, roles within a team, the life cycle of a team, how to manage conflict within teams and evaluating team performance.

After studying this course, you should be able to:

• recognise the difference between groups and teams and understand when each is more appropriate
• understand issues in team constitution (team roles)
• identify the different stages of team development and how a manager can support the team at each stage
• understand and identify team processes (inputs, throughputs and outputs) and the manager’s role
• understand and manage conflict.